Friday, December 22, 2006

Ball State University Libraries' Turnstile Counts at All-time High

The turnstile count at the end of April 2006 was very strong – 1,151,432 visits. This means that we have already surpassed our 12-month count for last fiscal year by 13,917 visits, and the months of May and June remain in the fiscal year to add to this count.

Almost two years ago, we completed the first year of Project Destination Libraries, an initiative envisioned as a three-year undertaking to reinvigorate, reenergize, and build community in the University Libraries as a place for students to research and learn.

We increased attendance by 117,721 visits or 14.6%. This lead us to set what seemed to be an unachievable goal: attaining ONE MILLION visits by the end of the next fiscal year 2004-05.

This goal required us to attract an additional 74,673 visits. Without any new personnel and no additional budget allocation or space, we were challenged to do more with what we had.

Our solution was to employ the Rachesky Effect of finding value around us that had been ignored or underutilized, to find ways of capturing it to bring added value to our customers, and to offer services that would make our customers become repeat customers. We repurposed space and equipment, realigned personnel and programs through organizational development, and rethought the Libraries’ programs, services, and collections. We finished our second fiscal year of the project by greatly surpassing our ONE MILLION goal by 137,515 visits or 22.9%.

Project Destination Libraries – a focus for developing community by making the Libraries a destination for research, learning, and friends – is approaching its third anniversary with the end of the current fiscal year. Our librarians and paraprofessional personnel are engaged in developing strategies for the Libraries to provide an even larger role in the academic life of the University, to offer programs, services, and collections for the Libraries to be the most important place on campus for learning outside of the classroom. View,,43179--,00.html for a listing of our major accomplishments for 2005-2006.

As Dean of University Libraries, I am grateful to all of our personnel for the significant work each has done in helping the University Libraries to be a destination for research, learning, and friends.

For information, contact Arthur W. Hafner, Dean of University Libraries, at or call (765) 285-5277.


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